From Algorithm to Aura: Engineering the Future with Logic and Light.
Specializing in Technical Support, AI Agentic Workflows, and Data-driven Decision Making. Currently redefining efficiency at Meta.
Early member of the Business AI team. Responsible for troubleshooting and developing support-oriented tools. Driving GenAI projects with a focus on AI Agentic Workflows to reimagine cross-functional efficiency[cite: 44, 45].
Supported Business Messaging APIs and led data pipeline initiatives. Developed a log integration tool reducing query time by 80%. Created a first-level analysis tool utilizing Agentic Workflow to reduce ticket handling time by up to 10%[cite: 52, 55].
Technical Delegate for Visa 3DS projects. Worked on the Tap To Phone Self-Testing portal, driving global acceptance for small merchants to accept payments via smartphone[cite: 62, 70].
An automated investigation tool created for Meta support. It analyzes tickets at creation time using Agentic Workflows, delivering immediate insights and reducing manual handling by 10%.
A global self-testing portal for Visa that enabled merchants to transform smartphones into payment terminals. Critical implementation during the COVID-19 digitization period.
Developed prototypes and RESTful API endpoints for Singapore's National Digital Identity framework under GovTech. Contributed to API URL pattern guidelines.
Internal tooling for Meta Business Messaging that integrated disparate logs, successfully reducing query and debugging time for engineering teams by 80%.